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Refunds & Return Policy

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REFUNDS & RETURN POLICY

Refunds

We hope that you love your new TATTD ink additions! If for any reason you change your mind, we offer refunds for items returned in their original condition and packaging within 14 days excluding customised orders.

We do not offer refunds on our products once they have been used, however if you have a problem when applying the tattoos or have made a mistake in the application process please reach out to us and we will happily arrange a replacement with you.

Returns

Please note that we do not offer returns on customised designs as these are bespoke and made to order. Should you have any issues with your custom design, please reach out to us.

We allow up to 14 days from date of delivery to request your return. Excluding customised tattoos.

We do not currently offer free returns labels. We will, of course reimburse the postage fee should you receive the wrong item or an item in error and have to ship it back.

Please make sure you have tracking and proof of weight for the parcel you’re returning.

Please note, all items must be in the original packaged condition in order for us to accept your return and that we will apply a 15% restocking fee on the total value of your return.

We will only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value. If your item is no longer stocked, we can offer a gift card in place of your original item, for the original item amount paid. To request a replacement for a faulty itemor for more details, please contact us.

Cancellations prior to shipment

Cancellations can be requested before shipment but are subject to a 3% cancellation fee. This fee covers the non-refundable payment processing costs. To cancel or amend your order, please contact us at wholesalesupportⓐtattd.co.uk.

Damaged items

If an item arrives damaged, it can be returned for a full refund or exchange at no cost to the customer. Please contact us at helpⓐtattd.co.uk to arrange this.

Lost items

If an item is lost in transit, we will cover the loss after investigation and communication with the courier.

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